Behavioral Interviewing (Behavior Description Interviewing)
A structured interview approach built on the premise that past behavior is the best predictor of future behavior, asking candidates to describe what they actually did in specific past situations rather than what they would hypothetically do.
When to use it
Past-tense behavioral prompts — 'tell me about a time you...', 'give me an example of when...', 'describe a situation where...'. Answers are best delivered with a story framework like STAR or PAR/PARADE so each example has situation, action, and a measurable result. Research basis: structured past-behavior (BDI) questions predict job performance and out-predict hypothetical 'situational' questions for higher-level, managerial roles (Huffcutt et al.; Krajewski et al.) — the empirical reason a senior answer names a real past result, not a hypothetical.
The structure
- Interviewer asks for a specific past incident tied to a competency (the Behavior Description Interview / PBDI form, Janz 1982).
- Candidate selects ONE concrete, real past example (not a hypothetical, not a habit).
- Candidate structures the answer: Situation/Task -> Action (the bulk of the answer, ~50-60%) -> Result.
- Candidate quantifies the result and, ideally, names a takeaway.
- Interviewer probes follow-ups ('what exactly did you do', 'why') to confirm the example is real and personal.
Strong vs weak
Question: 'Tell me about a time you handled a conflict on a team.' Answer (STAR): Situation — two senior engineers on my team were blocked for two weeks arguing over which database to use, stalling the release. Task — as tech lead I had to unblock the decision without losing either person. Action — I ran a 90-minute spike where each prototyped their option against our real query load, set three objective criteria up front (p95 latency, migration cost, on-call burden), and we scored both. Result — Postgres won on two of three criteria, both engineers signed off because the data decided it, we shipped four days later, and I reused that 'decide with a timeboxed spike' pattern on two later disputes.
Question: 'Tell me about a time you handled conflict.' Answer: 'I'm generally a really good communicator and I always try to see both sides, so conflicts usually resolve themselves when I'm around.' (What's wrong: it's a hypothetical/trait claim, not a specific past incident with an action and result, which is exactly what behavioral interviewing is designed to screen out.)
What the coach scores
- Answer is a single, specific PAST event, not a hypothetical or a generalization.
- Candidate's own actions are clear and use 'I', not just 'we'.
- Result is concrete and quantified where possible.
- Example actually maps to the competency being probed.
- Holds up under follow-up probing (details are consistent and real).
- Action portion dominates the answer over scene-setting.
Sources
- Behavioral Interviewing & The STAR Approach — 'based on the idea that past behavior predicts future performance' — Northwestern University Career Advancement
- Using the STAR Method for Behavioral Interviews — 'measure a potential employee's past behaviors as a predictor of future results' — MIT Career Advising & Professional Development
- Janz, T. (1982). Initial comparisons of patterned behavior-based interviews versus unstructured interviews. Journal of Applied Psychology, 67(5), 577-580 (foundational PBDI / 'past behavior predicts future behavior' research) — Science and Education Publishing (citation record of the original article)
- McDaniel, Whetzel, Schmidt & Maurer (1994), 'The validity of employment interviews: A comprehensive review and meta-analysis,' Journal of Applied Psychology, 79(4), 599-616 (structured interviews more valid than unstructured) — metadat (R) package documentation, Wolfgang Viechtbauer
- Comparison of Situational and Behavior Description Interview Questions for Higher-Level Positions — Huffcutt, Weekley, Wiesner, DeGroot & Jones, Personnel Psychology
- Comparing the validity of structured interviews for managerial-level employees — Krajewski, Goffin, McCarthy, Rothstein & Johnston, Journal of Occupational and Organizational Psychology
All sources verified.
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